CoCCA Ombudsman Herb Waye's Term Extended

Herb Waye, the current CoCCA Ombudsman has accepted CoCCA's offer to continue to provide his services for an additional two (2) year term. Accordingly, Herb Waye will serve as the Ombudsman for the ccTLDs listed below until December 31, 2012. Mr. Waye is also the ICANN Adjunct Ombudsman.

The CoCCA Ombudsman program is an opt-in scheme that provides "amicable complaint resolution" and bridges the gap between the AUP policy enforcement by the ccTLD manager and WIPO-Style arbitration of Intellectual Property related complaints by CoCCA Experts

If you have a specific concern related to the administration of a member ccTLD, and it has yet to be addressed to your satisfaction, the Ombudsman's office may be able to assist in resolution. The powers of the Ombudsman are restricted to Amicable Complaint Resolution - only CoCCA Expert Panelists or the courts can make a decision that is binding on a CoCCA member that is participating in the scheme.

You may contact the Ombudsman via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

• Afghanistan (.af)
• Christmas Island (.cx)
• Kiribati (.ki)
• Mauritius (.mu)
• Norfolk Island (.nf)
• South Georgia & South Sandwich Islands (.gs)
• Solomon Islands (.sb)
• Timor-Leste  (.tl)

CoCCA CRS Proceedural Overview Overview

RESUME

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EMPLOYMENT EXPERIENCE

Council of Country Code Administrators Incorporated (CoCCA)

http://cocca.cxOmbudsman 2006 – Present

• Independent, impartial, and neutral review and mediation service.
• Ombudsman service integrated into the Acceptable Use Policy complaint process for domain owners of Country Code Top Level Domains registered in the following countries: Afghanistan (.af), Christmas Island (.cx), Kiribati (.ki), Mauritius (.mu), Norfolk Island (.nf), South Georgia & South Sandwich Islands (.gs), Solomon Islands (.sb) and Timor-Leste  (.tl)

Internet Corporation for Assigned Names and Numbers (ICANN)

http://icann.org

Adjunct Ombudsman 2005 – Present

• Independent, impartial, and neutral reception, review, and investigation of complaints concerning actions, decisions, and inactions of ICANN Board of Directors, staff, and supporting organizations.
• Adjunct to executive ombudsman for alternative dispute resolution in the ICANN/Internet community.
• Involved on an informal/volunteer level with development of operational and evaluation frameworks, complaint handling system, website, budgets, and global outreach strategies since the inauguration of the ICANN Ombudsman office in 2005.
• Official duties as Adjunct Ombudsman include complaint intake, review, and resolution during periods of absence of the Ombudsman.

Royal Roads University (RRU)

Associate Faculty – Bachelor of Justice Program 2008 – Present

• Associate faculty in the Bachelor of Justice Program (BJus 409).
• Co-facilitate the Applied Research Project three month distance learning course.
• Assist with placement of students within justice organizations.
• Monitor discussion forums.
• Evaluation of assignments and the Applied Research Project.

Royal Canadian Mounted Police (RCMP)

Police Officer, Sergeant 1980 – Present

RCMP Learning and Development 2009 – Present

• Leadership Coordinator – National Headquarters.
• Coordinate and facilitate Supervisory and Managerial Development Program.
• Assist supervisors and managers with developing the necessary supervisory, managerial and leadership skills to recognize and deal with performance, conflict and unethical behavior.
• Monitor participant performance throughout the one-year program and complete final evaluation to determine successful completion of the program (phase 4).

Criminal Intelligence Service Canada 2007 – 2009
RCMP Official Languages Directorate: National Policy Advisor     2006 – 2007
Prime Minister’s Protection Detail Ottawa: Supervisor 2003 – 2006
Lacolle Border Services: Supervisor  1998 – 2003
United States Customs Service Task Force: Liaison 2000 – 2002
Montreal VIP Section: Investigator/Bodyguard 1991 – 1998
Thetford Mines Detachment: Federal Policing 1984 – 1991
Montreal Drug Section: Investigator 1981 – 1984
Montreal HQ Security: Building Security 1981 – 1982
Drummondville Detachment: Federal Policing Investigator 1981

SECURITY CLEARANCE

• RCMP Security Clearance: Top Secret, expires 2012.

LANGUAGE

• Fluently bilingual French/English - Government of Canada “E” (Exemption) level in all competencies.

EDUCATION

• 2008 – Three day Program on Negotiation for Senior Executives: “Dealing with Difficult People and Difficult Situations.” Harvard Law School, Cambridge, Massachusetts USA.
• 2007 - Master of Arts, Leadership and Training – Justice and Public Safety Leadership, MALT – JPSL 2005. Royal Roads University, Victoria BC.
• 1981 – 2006.Various certificates in General and Advanced Police Studies, Canadian Police College and RCMP.
• 1999 - Cours autodidact de français écrit 1 & 2. Université de Montréal.
• 1979 - Two years of course work. Bachelor of Commerce, St-Mary’s University, Halifax, NS. Left university after completion of second year to join RCMP.
• 1978 - Senior Matriculation, Eastern Shore High School, Musquodoboit Harbour NS.
• 1976 - French Language Summer Immersion, Université Ste-Anne, Church Point NS.

OMBUDSMAN RELATED TRAINING

• 2009 – Dealing with Difficult Complainant Behavior. Workshop - Forum of Canadian Ombudsman, Ottawa Ontario.
• 2008 - Three day Program on Negotiation for Senior Executives: “Dealing with Difficult People and Difficult Situations” Harvard Law School, Cambridge, Massachusetts USA.
• 2006 – Ombudsman 101, International Ombudsman Association, Montreal.
• 2006 - Advanced Investigations Course, Forum of Canadian Ombudsman, Toronto.
• 2005 - Canada Labor Code, RCMP.
• 2003 - Workplace Harassment, RCMP.
• 1998 - Interest Based Negotiation (Alternate Dispute Resolution), RCMP.

OTHER PROFESSIONAL TRAINING

1981 - RCMP Recruit Training, “Depot” Regina

1980 - RCMP French Language Immersion, Montreal PQ.

MEMBERSHIPS & COMMUNITY INVOLVEMENT